Store Policies
Last Updated: July 2026
Thank you for supporting Clausen Farm Mercantile. Every purchase celebrates the heritage of our historic estate in Sharon Springs, New York, and helps us continue sharing its story through thoughtfully designed goods inspired by country life.
1. Order Processing
All items available through the Clausen Farm Mercantile are produced on demand by our trusted fulfillment partners. Each order is made especially for you after it is placed, helping reduce overproduction by creating each item only after it has been ordered.
- Production typically takes 2 to 7 business days.
- You’ll receive an email confirming your order shortly after purchase.
- A shipping confirmation with tracking information will be sent once your order has shipped.
2. Shipping
We currently ship within the United States only.
Shipping rates and estimated delivery times are displayed during checkout. Most orders arrive within 3 to 8 business days after production, although carrier delays may occasionally occur.
3. Returns & Replacements
Because each item is made to order, we cannot accept returns or exchanges for:
- Ordering the wrong size
- Changing your mind
- Buyer’s remorse
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs showing the problem
Once we receive your request, we’ll work with our fulfillment partner to review the issue. If the claim is approved, we’ll arrange a replacement or refund at no additional cost.
Email: shop@clausenfarm.com
4. Order Changes & Cancellations
Orders begin production shortly after they are placed. If you need to modify or cancel an order, please contact us immediately. While we’ll do our best to accommodate your request, cancellations or changes cannot be guaranteed once production has begun.
5. Product Information
We strive to represent every product as accurately as possible.
Please note:
- Colors may vary slightly between screens and printed products.
- Product dimensions are approximate.
- Apparel sizing varies by manufacturer. Please review the size guide before placing your order.
- Customers are responsible for providing a complete and accurate shipping address. If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.
6. Payment
We accept secure payment through the payment methods offered during checkout, including major credit cards and PayPal where available.
Payment information is processed securely by our payment providers. Clausen Farm does not store complete credit card information.
7. Pricing
All prices are listed in U.S. Dollars (USD).
Applicable taxes and shipping charges are calculated during checkout.
Prices and product availability are subject to change without notice.
8. Delivery Issues
If tracking shows your package has been delivered but you cannot locate it, we recommend:
- checking with household members or neighbors,
- looking around your delivery location,
- contacting the shipping carrier.
If you still need assistance, please contact us. We’ll review the situation with our fulfillment partner and advise you on the available options.
Claims for packages lost in transit should be reported within 30 days of the estimated delivery date.
9. Governing Law
These Store Policies are governed by the laws of the State of New York, United States.
10. Contact
If you have any questions about your order or these Store Policies, we’re happy to help.
Clausen Farm Mercantile
Sharon Springs, New York
Email: shop@clausenfarm.com